Returns & Exchanges
At Satechi, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for products purchased directly from our website. All returned items must be in their original packaging and include all accessories to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Pack Your Device
Carefully place your Satechi product and all original components into a secure shipping box to prevent damage during transit.
Ship to Satechi
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing